FAQs Archive - SMB Solutions Cloud Services

Q: Does SMB Solutions take backups of customer databases?

We back up customer databases every day, even if the customer does not go live or make changes that day. Our standard recovery time objective (RTO) is eight hours, and our standard recovery point objective (RPO) is 24 hours. We retain backed-up data for 10 days. If you wish to customise your disaster recovery services beyond the standard, we can deploy premium services to change the RTO and RPO according to your needs.

Q: How can I access the database backend in a shared system?

We restrict access to databases in shared systems in order to prevent users from manipulating other customers’ databases. However, we do provide specific tools for backend system access so that users can enjoy limited functionalities like backup and restore.

Q: I need system-wide user access. How can I get it?

We do not allow shared system users access into any part of the SAP environment that would provide them access to other customers’ databases. If you have your own single tenant cloud, we can provide limited system-wide user access.

Q: Can I change the data source location in SAP Crystal Reports?

Yes! First, start SAP Crystal Reports, then click on the Database menu bar item. Click on Set Datasource Location. A window showing data source connections will open up. Find the ODBC (RDO) folder in the “Replace with” window and enter the following string: DRIVER={B1CRHPROXY};UID=XXX_USERNAME;PWD=XXX_PASSWORD; SERVERNODE=XXX_HANA_SERVER:30015;DATABASE=XXX_DBNAME Replace “ xxx_DBNAME ” with the name of the database you would like to connect to. Click on Finish. A new login window will open. Enter the appropriate credentials for the database user. You may now select the new connection in the Replace With window while highlighting your current connection in the Current Data Source window. Click on Update. After a few seconds, the Current Data Source will reflect your new data source location. Click on Save to confirm your actions.

Q: I need root access to my HANA server. How do I proceed?

We do not allow users root access to the HANA server. Components critical to backup and disaster recovery work through the root user profile, and we could not guarantee the system's stability if users were given root access. Customers in a single-tenant cloud environment may have different access capabilities. SAP Partners will need to contact our support team for more information.

How do I enable Two-Factor Authentication?

Two-factor authentication is essential to any solid, multi-layered security framework. [...]

By Rhiannon Winter|2025-02-20T11:26:47+11:00December 5, 2023|Security Questions|0 Comments

Do all users work on the same terminal server?

Our team works constantly to balance the server load equitably [...]

By Rhiannon Winter|2023-12-05T23:14:13+11:00December 5, 2023|Security Questions|0 Comments

Does SMB Solutions take backups of customer databases?

We back up customer databases every day, even if the [...]

By Rhiannon Winter|2025-02-20T11:02:40+11:00December 5, 2023|Security Questions|0 Comments

How can I access the database backend in a shared system?

We restrict access to databases in shared systems in order [...]

By Rhiannon Winter|2023-12-05T23:11:43+11:00December 5, 2023|Security Questions|0 Comments

I need system-wide user access. How can I get it?

We do not allow shared system users access into any [...]

By Rhiannon Winter|2025-02-20T11:40:44+11:00December 5, 2023|Security Questions|0 Comments

How can I disable Single Sign-On (SSO)?

In a multi-tenant environment, SAP Business One does not allow [...]

By Rhiannon Winter|2025-02-24T10:30:29+11:00December 5, 2023|Hosting Questions|0 Comments

Can I change the data source location in SAP Crystal Reports?

Yes! First, start SAP Crystal Reports, then click on the [...]

By Rhiannon Winter|2025-02-20T10:50:05+11:00December 5, 2023|Hosting Questions|0 Comments

Can I import and update licenses on my own?

Partners with access to the Cloud Control Center can import [...]

By Rhiannon Winter|2023-12-05T23:06:23+11:00December 5, 2023|Hosting Questions|0 Comments

I need root access to my HANA server. How do I proceed?

We do not allow users root access to the HANA [...]

By Rhiannon Winter|2025-02-20T11:40:05+11:00December 5, 2023|Hosting Questions|0 Comments

Can I connect a customer server/laptop/device to SMB Solutions’ SAP B1 platform?

Yes, customers can access the SMB Solutions SAP Business One [...]

By Rhiannon Winter|2025-02-20T10:52:56+11:00December 5, 2023|Hosting Questions|0 Comments

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