SMB Solutions is an Australian-based family business serving clients across the globe

Starting with just 4 customers, SMB Solutions Cloud Services has now expanded to more than 130 customers and counting across the globe.

Richard Duffy, CEO and Founder, used his 30+ years’ experience in IT, Cloud Computing and SAP knowledge to build the company from the ground up.

Back in 2009 he saw a gap in the market and began building his own hardware infrastructure to help partners reach their full potential and access the latest SAP Business One technologies.

TRACE: Our Core Values

Our Customer Charter is at the core of our business, and is built upon the TRACE principles listed here.
To view our complete Customer Charter, click the button below.


We are transparent in all of our interactions and transactions


We are respectful to all, regardless of relationship


We adopt the latest tech and security advancements


We deliver a consistent client experience across our services


We prioritise rapid, effective & reliable service every time

Meet the Team

Richard Duffy


A seasoned expert with 30 years’ success, Richard is passionate about three things: his work, his family, and his beagles.

Kerry Duffy


Our in-house travel guide Kerry brings decades of trusted expertise in executive change management & quality assurance.

Callum Duffy


With a background in IT & production management, Callum’s strength is cloud management with a growing focus on digital security.

Taylor Pretty


When Taylor isn’t writing content, creating training videos or balancing the books, you can find her cooking up a storm with her family.

Liam Duffy


Liam’s friendly attitude, quick thinking and on-point film reviews make him a perfect first point of contact for our clients.

Get in Touch

To start the conversation or obtain more information, reach out to our friendly Australia-based team.

We pride ourselves on our customer service and support, and look forward to hearing from you!