Welcome to the SMB Client Hub

If our team ever needs to impact system performance for maintenance or upgrades, we will let affected customers know about it well in advance. Our system status support page shows when SMB systems are not fully operational and offers information about what our team is doing to address the problem.

Check our system status page before reporting bugs or broken features. There is a good chance we are already working on a solution.

SMB Solutions takes security seriously. Our login and identity management processes are designed to maintain customer privacy and mitigate the risk of unauthorised use.

This is why we require users to sign up with an SMB Solutions user code and to set their password and security questions on the first login. To gain access to the support portal you will be sent an activation email to set up your password and security questions.

To access the support portal visit https://smbscs.support.com.au

We have created a video tutorial on our YouTube Channel for you to learn how to use the service portal. We have also created a blog post with written instructions and screenshots on how to use the service portal.

EDITING USER PROFILE

Our support team delivers better, faster service to users with complete user profiles. Ensure the most up to date information is in your profile by hovering over the “Hi, name” button in the top right corner and clicking Edit Profile when the drop-down menu appears. Complete all the fields correctly in the pop up window and be sure to click Save and Close when finished.

CHANGE PASSWORD

Regular password changes help protect users against cybercrime and data breaches. You can change your password in the service portal by hovering over the “Hi, name” button in the top right corner and clicking Change Password when the drop-down menu appears.

SECURE LOGOUT

Make sure to use the logout function after using the SMB Solutions support portal. Users who leave themselves logged in risk accidentally divulging sensitive data to unauthorised parties.

WHAT IF I NEED ACCESS, BUT HAVE NO LOGIN?

If you have not received an activation email or you’re not sure, get in touch with the support team via email at support@smbsolutions.com.au

In the On-Premises version of SAP Business One, super users are able to manage licenses, users, and add-ons. In SAP Business One Cloud, user and license management is managed by the cloud operator through a centralised system: the Cloud Control Centre.

It is our responsibility to prevent resellers from interfering with centralised management in ways that could impact other customers, partners, and resellers. As a result, we have implemented the Power User status. These user categories are almost the same, except:

• Power Users cannot manage SAP licenses.
• Power Users cannot create new user accounts in the SAP Business One client environment.
• Power Users cannot install add-ons by themselves.
• Power Users cannot change their company name.
• Power Users cannot create new databases on their own.

All of these limitations are designed to protect users and keep your data safe.

You can request duplicate databases for testing, security and disaster recovery purposes. You may also perform these tasks if you own your own service unit or your own private cloud.

However, creating database-level backups is a complex task. SMB Solutions offers full-scale disaster recovery and comprehensive business continuity services as part of its services. You should not need to backup and restore your own database without our help.

We have deployed the full Office 365 suite of applications including Word, Excel, Powerpoint and Outlook.

However, as this operating on a shared user environment you will need to ensure you have the correct Office 365 licensing.

We stopped supporting SAP Browser Access because it comes with significant limitations. Instead, we offer HTML5 Access which covers all of the SAP Client functions and add-ons in a much more efficient way. To access the SMB Solutions HTML5 Web Client click here.

We don’t allow remote desktop access (RDP) to the SQL server. You may have your own on-premises SAP hardware, but multiple instances are involved on our SQL server. If you do own your own private cloud, you can perform backup and restore processes through the SQL Management Studio.

For security reasons, we do not allow users to change their system-assigned user codes. Our user code and password assignment processes are designed to maintain the privacy and anonymity of our customers’ users while still allowing our team to identify each account easily.

Managers can change usernames through the Cloud Control Center panel. If you do not have access to the Cloud Control Center panel, our team can help you change your SAP username.

If a customer is using a database that was migrated to our servers, our support team can map the old users to the new system’s users for a seamless integration experience.

Our FTP service is enabled for all users and provides a secure space for customers to upload and download files. We use the FTPS (FTP over SSL) configuration. You can connect to our FTP service using any FTP client like Filezilla or WinSCP.

In general, we support most print hardware on the market. However, there are many different printer types, brands, models, and software communication channels out there – we cannot guarantee optimal performance for every single one.

In most cases, users’ default time zone will correspond to the time zone of the data centre being accessed. Partners can change their company time zone in the Administration tab, under System Initialisation. Click on General Settings and look for Manage Company Time. Check the corresponding box and open the Time Zone tab.

Once you set the appropriate time zone, be sure to click on Update so that the system actualizes your time zone choice.

We support web-based access to all SAP Business One users with HTML5 web browsers. We support Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari, and most other modern browsers.

Please be aware that ad-blocking extensions might interfere with some of the features our web-browser system needs to function. Please disable them before attempting to log in.

Web-based browser access works almost the same as a desktop app, with a few notable exceptions:

• Clipboard Security. Browser-level clipboard activity is highly secure. Some browsers will not copy and paste data properly. Others will only copy pure text and images. However, you can drag-and-drop files from local windows to your HTML5 connection window.
• Local Printer Usage. There is no official browser API that allows unrestricted access to local hardware through HTML5. This is a built-in security feature that prevents hackers from accessing local networks through web browsers. However, you can drag-and-drop files to your local device and then print them from there.
• File Transfer. Use the HTML5 client’s top menu for file transfer. Since the browser-based session does not have direct access to your local hard drive, the file transfer process is emulated.

Configuring HANA Studio so that you can access the database is simple. First, start HANA Studio from the SMB Solutions client.

The application may ask you to set or verify a master password. If you already have a master password, the system will require you to establish a password hint.

Once you are in the system, open the Administration Console. A window will pop up asking for the HANA server and the Instance Number. Input your HANA server host name and make sure the Instance Number is “00”, then hit Next.

You will have to enter your database user name (the one that is only numbers) and password in the next window. Once you hit Finish, HANA Studio will be connected to the database.

Yes it is, however SQL databases require DTW users to have additional permissions set to access this application. To get these additional permissions you will need to submit a request via the ticketing system to the SMB Solutions support team.

In SAP Business One Cloud, a Superuser is a special account type designed for comprehensive system administration. Superusers can see the entire system landscape – including all database and all customers. For security reasons, we cannot provide superuser access to end users or customers unless they have their own Cloud Control Center.

Superuser access allows our technicians to maintain and update system architecture at the highest possible level. Superusers can manage licenses, create new users, and install add-ons.

The most privileged user class that an end user or partner can have within their own instance of SAP Business One Cloud is a “power user”. Power users enjoy similarly broad administrative privileges but are limited to their own databases and users. They cannot manage licenses, create new users, or install add-ons without administrative support.

You can change your password through the SMB Solutions password portal.

For Australian and New Zealand Customers and Partners: http://selfservice.smbsolutions.com.au:8888/

For South-East Asia Customers and Partners: http://selfservice.smbsolutionssg.com:8888/

Login using your SMB Solutions usercode and password, then select the Change Password tab at the top of the screen.

For detailed instructions on how to use the password portal, see our blog post here – https://www.smbsolutions.com.au/technical-tips-how-to-change-your-smb-solutions-password/