Year in Review – 2025 to 2026

A message to our customers 

This past year was all about you. Every upgrade we made, every certification we earned, and every improvement to our infrastructure was aimed at one goal: making sure your business runs without disruption, stays secure, and has the technology it needs to grow. 

Here’s what we achieved together in our 2025/26 year in review — and what it means for you. 

 

What this year in review means for you 

Every investment we made in 2025/26 translates directly into benefits you experience every day: 

 

	⚡ Your systems stay on — always  We expanded our cloud infrastructure to support more SAP Business One environments than ever. That means faster performance, greater reliability, and the confidence that your business-critical systems are always available when you need them.
	🔒 Your data is safer than ever  Security was our top priority this year. We mandated Multi-Factor Authentication for all types of support requests, strengthened our security policies and continuous monitoring — so threats are identified and addressed before they affect you.
	✅ Internationally certified, independently verified  We maintained our SOC2 and ISO 27001 certifications and achieved an A+ rating in independent penetration testing. These aren’t just badges — they’re proof that your systems meet the highest global security and compliance standards.
	🌐 No downtime, no nasty surprises  Behind the scenes, we continued with our automated backups, improved data retention, and kept up with regular patching across our data centres in Australia, Germany, and the USA. The result: stable, high-performing environments you can depend on, 24/7.
	🔄  Your systems connect to the tools you use  We improved our API integrations and connections to external platforms, giving you more flexibility and better automation. Your SAP Business One environment now works more seamlessly with the other tools your team relies on.
	🙋 Support that feels like part of your team  Our support team was there every step of the way — from day-to-day system management to troubleshooting and maintenance. We refined our processes and response workflows so you get faster, more consistent help when you need it.

 

2025/26 year in review at a glance

• A+ Penetration testing rating

• SOC2 & ISO27001 Active Certifications maintained

• 3 Global Data Centre Locations – AU, EU, USA

• 100% Uptime commitment across all managed environments

 

Wherever you operate, we’re there 

Your business doesn’t stop at borders — and neither do we. In 2025/26 we supported more than 200 customers across: 

• Australia & New Zealand 

• Southeast Asia 

• Europe & the UK 

• North America 

• Latin America 

Whether you’re running a single-site operation or managing entities across multiple regions, our cloud infrastructure and SAP Business One partner network ensures you get consistent, reliable service wherever you are. 

 

Challenges we faced — so you didn’t have to 

The technology landscape continued to evolve in 2025/26. We navigated these on your behalf: 

 

	🛡️ Rising cybersecurity complexity  Cyber threats have evolved rapidly this year. Our investment in continuous monitoring and enhanced security policies meant your environment stayed protected, even as the threat landscape grew more complex.
	⚡ Demand for real-time support  As businesses became more reliant on always-on systems, the expectation for instant support grew. We rose to meet it by providing the ZAIP Partner Platform for partners to access 24/7, improving our workflows and response times.
	🤝 Multi-partner environments  Many of our customers work with multiple technology providers. We invested in better partner alignment, so your experience is seamless, even when multiple parties are involved.

 

What’s coming for you in 2026/27 

We’re already working on the things that will make the biggest difference for your business next year: 

 

🤖  AI-powered enhancements via ERPure.AI 

Intelligent tools built directly into your SAP Business One environment to help you automate tasks, surface insights, and work smarter. 

 

🔧  More automation and self-service 

We’re continuing to expand our self-service tools, so you have more control and visibility over your own environment — on your schedule, without waiting on a support ticket. 

 

🔗  Deeper integrations 

More API-driven connections to the platforms and tools your business already uses, making your tech stack work together more powerfully. 

 

🛡️  Continued security investment 

Security never stands still — and neither will we. Expect ongoing enhancements to keep your environment ahead of emerging threats. 

 

Why now is the right time to be in the cloud 

The businesses we work with are increasingly aware of one truth: managing your own IT infrastructure is risky, expensive, and a distraction from what you do best. We’re seeing a clear shift in the market toward: 

• Higher expectations around security and uptime 

• Connected, API-first systems that work together 

• Fully managed services that remove IT burden from internal teams 

For many organisations, moving to a trusted cloud partner is no longer optional — it’s a business essential. If you haven’t already made the full transition, now is the ideal time to talk to us. 

 

Thank you for trusting SMB Solutions.  We’re proud to be part of your success!

 

Let’s talk about what’s next for your business 

Whether you want to explore new integrations, strengthen your security posture, or understand how AI can work inside your SAP Business One environment, our team is ready to help.