FAQs Archive - Page 2 of 6 - SMB Solutions Cloud Services

Q: How do I import a tenant into the ZAIP Partner Portal?

Log in to the ZAIP Partner Portal and select an Active Subscription . From the Configuration Tools menu, choose Import Tenant . Enter a tenant name (e.g., Import Demo ). Select the purpose (Demo, Productive, or Testing). Confirm the service unit Attach a contact or note (optional). Upload the .zip file containing your tenant database. Upload time depends on the file size Once uploaded, click Finish to create the tenant. Click here to watch the YouTube tutorial video.

Q: How do I export a tenant from the ZAIP Partner Portal?

Select Edit SAP Tenants . Locate the tenant you want to export and click on Actions → Export Tenant . Confirm by clicking Yes . Wait for the export task to complete. The exported tenant copy is saved into your partner PCTR folder , similar to how exports are handled in the CCC. Q: What if I don’t know my PCTR folder location? Contact the SMB Solutions Support team , and they will provide assistance. Click here to watch the YouTube tutorial.

Q: How do I edit an existing tenant in the ZAIP Partner Portal?

Log in to the ZAIP Partner Portal . Click into your Active Subscriptions . Select Edit SAP Tenants from the configuration tools. A list of tenants for that subscription will appear, each with an action menu. Click here to watch the YouTube tutorial.

Q: Can I continue working in ZAIP while a new tenant is being created?

Yes. Once the tenant creation task has started, you can click OK and continue working on tasks for other customers in ZAIP while the process runs in the background.

Q: Does the ZAIP Partner Portal require two-factor authentication (2FA)?

Yes. For security purposes, 2FA must be set up using either the Duo Security app or Google Authenticator app . You can also save a computer as a trusted device for easier logins.