FAQs Archive - Page 6 of 6 - SMB Solutions Cloud Services

Q: Can I change my system-assigned user code?

For security reasons, we do not allow users to change their system-assigned user codes. Our user code and password assignment processes are designed to maintain the privacy and anonymity of our customers’ users while still allowing our team to identify each account easily.

Q: Can I have remote desktop access to the SQL server?

We don’t allow remote desktop access (RDP) to the SQL server. You may have your own on-premises SAP hardware, but multiple instances are involved on our SQL server. If you do own your own private cloud, you can perform backup and restore processes through the SQL Management Studio.

Q: Can I use SAP Browser Access?

We no longer support SAP Browser Access because it has significant limitations and is no longer being developed by SAP. Instead, we offer HTML5 Access, which covers all of the SAP Client functions and add-ons much more efficiently. SAP has also now launched the SAP Business One Web Client, which offers web-based access to SAP Business One - please discuss with your partner if this can be used with your deployment as it does not encompass all the functionality of the standard SAP Business One Client. To access the SMB Solutions Asia Pacific HTML5 Web Client click here . To access the SMB Solutions USA HTML5 Web Client click here . To access the SMB Solutions Europe HTML5 Web Client click here .

Q: Is Microsoft Office available on SMB Solutions’ systems?

We have deployed the full Office 365 suite of applications including Word, Excel, Powerpoint and Outlook. However, as this operating on a shared user environment you will need to ensure you have the correct Office 365 licensing.

Q: How can I check current system status?

If our team ever needs to impact system performance for maintenance or upgrades, we will inform affected customers well in advance. Our system status support page shows when SMB systems are not fully operational and offers information about what our team is doing to address the problem. Check our system status page before reporting bugs or broken features; there is a good chance we are already working on a solution. You can sign up to direct email updates from the Status Page by clicking the blue Subscribe to Updates button in the top right corner.

Can I change my system-assigned user code?

For security reasons, we do not allow users to change [...]

By Rhiannon Winter|2023-12-05T11:58:39+11:0005/12/2023|Service Questions|0 Comments

Can I have remote desktop access to the SQL server?

We don’t allow remote desktop access (RDP) to the SQL [...]

By Rhiannon Winter|2025-02-20T10:57:07+11:0005/12/2023|Service Questions|0 Comments

Can I use SAP Browser Access?

We no longer support SAP Browser Access because it has [...]

By Rhiannon Winter|2025-02-24T10:28:11+11:0005/12/2023|Service Questions|0 Comments

Is Microsoft Office available on SMB Solutions’ systems?

We have deployed the full Office 365 suite of applications [...]

By Rhiannon Winter|2023-12-05T11:56:34+11:0005/12/2023|Service Questions|0 Comments

Can I backup and restore my own databases?

You can request duplicate databases for testing, security and disaster [...]

By Rhiannon Winter|2023-12-05T11:55:47+11:0005/12/2023|Service Questions|0 Comments

How are Power Users different from Super Users?

In the On-Premises version of SAP Business One, super users [...]

By Rhiannon Winter|2023-12-05T11:54:58+11:0005/12/2023|Service Questions|0 Comments

How do I use the Service Portal?

SMB Solutions takes security seriously. Our login and identity management [...]

By Rhiannon Winter|2025-02-20T11:30:37+11:0005/12/2023|Service Questions|0 Comments

How can I check current system status?

If our team ever needs to impact system performance for [...]

By Rhiannon Winter|2025-02-20T11:07:54+11:0005/12/2023|Service Questions|0 Comments

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