SMB Solutions takes security seriously. Our login and identity management processes are designed to maintain customer privacy and mitigate the risk of unauthorised use.

This is why we require users to sign up with an SMB Solutions user code and to set their password and security questions on the first login. To gain access to the support portal, you will be sent an activation email to set up your password and security questions.

To access the support portal, you can visit the Client Hub or click here.

We have created a video tutorial on our YouTube Channel for you to learn how to use the service portal. We have also created a blog post with written instructions and screenshots.

EDITING USER PROFILE

Our support team delivers better, faster service to users with complete profiles. Ensure the most up-to-date information is in your profile by hovering over the “Hi, name” button in the top right corner and clicking Edit Profile when the drop-down menu appears. Complete all the fields correctly in the pop-up window, and be sure to click Save and Close when finished.

CHANGE PASSWORD

Regular password changes help protect users against cybercrime and data breaches. You can change your password in the service portal by hovering over the “Hi, name” button in the top right corner and clicking Change Password when the drop-down menu appears.

SECURE LOGOUT

Make sure to use the logout function after using the SMB Solutions support portal. Users who leave themselves logged in risk accidentally divulging sensitive data to unauthorised parties.

WHAT IF I NEED ACCESS, BUT HAVE NO LOGIN?

If you have not received an activation email or you’re not sure, get in touch with the support team via email at support@smbsolutions.com.au